Customer Service at FX Dealers
There are 3 important things I look for when a buying an air gun.
- Access to a dealer salesman and Information about the product.
- Price and availability (is it in stock?)
- Delivery and cost of delivery.
Recently I bought a new barrel for my Crown rifle. I called the dealer and the salesman picked up on the second ring. ( I’ll call him Dennis) He answered all my questions and I placed the order. Within I hour I received a clear invoice via e-mail. ( 10:00 AM, MST)
By 1:00PM , I received the shipping information with tracking info. By Wednesday 6:00 PM the barrel arrived by UPS, a total of 58 hours after order placement. Delivery cost less than $ 30.00 US. The price was significantly less than any dealer I had contacted, or tried to contact. The phone at dealer # 1 rang and rang till I left my number for a call back which was the next day. Item not in stock. Dealer # 2 not in stock, but I could pre order with a deposit. Dealer # 3 not in stock but I could be placed on a first come first served list. The dealer I purchased the Crown Barrel from was prompt, efficient, best price and superior delivery cost and performance. I bought from KRALE Schietsport in the Netherlands. I will buy from them again without hesitation until the US dealers improve customer service and become competitive